Frequently Asked Questions

Please send product image or model, size, quantity, destination country or port, use scenario and customization requirements.

A photo is useful for direction, but accurate quotation requires size, material, quantity and destination.

Price can change when size, material, cushion, quantity, packing, destination or current production conditions are confirmed.

We typically respond within 24 hours for standard inquiries. Complex project packages with multiple products may take 2-3 business days.

Start with the area: terrace, balcony, rooftop, arrival courtyard or dining extension. Then match product families to traffic, comfort and cleaning needs.

Yes. Send your scene, approximate layout, quantity and visual direction. We can organize sofas, dining, loungers, shade and accessories into one package.

The catalog includes model directions with AH-prefix codes. Final model and configuration should be confirmed during inquiry.

Yes. Sample requests can be discussed after product family and specification direction are confirmed. Sample cost and lead time depend on the product.

Many items can be discussed with custom color and cushion fabric. Exact options depend on product family and quantity.

Packaging and label requests can be discussed after product family, quantity and buyer requirements are clear.

Some families can be discussed with size adjustments. The feasibility depends on structure, quantity and production route.

Yes. Custom project sets (AH-CP900) can be produced from buyer drawings or specifications. MOQ and lead time depend on complexity.

Aluminum, outdoor rope, PE rattan, textilene, outdoor fabric, ceramic-look and teak-look surfaces are common routes. The right choice depends on scene, climate and traffic.

Rope is softer and more contemporary, rattan has a woven resort character, and aluminum gives structural durability with many finishing options.

Textilene, aluminum and quick-dry cushion routes are often discussed for water-edge spaces, but the best choice depends on design and use.

Powder-coated aluminum frames typically last 5-10+ years. Rope and rattan weaving depends on UV exposure and cleaning frequency. Cushion fabric life depends on outdoor fabric grade and care.

MOQ depends on product family, customization level, color route and current production plan. It should be confirmed with the exact inquiry.

Lead time changes with quantity, material availability, season, customization and confirmed payment/order details.

Urgent projects can be discussed, but feasibility depends on stock, material route, quantity and production schedule.

Standard commercial orders typically take 30-45 days after order confirmation. Large custom projects may require 45-60 days. Exact lead time is confirmed per order.

Yes. Packing can be discussed after product size, quantity and destination are clear. Fragile tabletops and mixed packages need separate planning.

Destination country or port is needed before shipping discussion. Freight is usually handled after product specification and packing volume are clearer.

Mixed packages can be discussed after size, quantity and packing volume are reviewed.

We support FOB, CIF and EXW terms. The preferred term depends on buyer requirements and destination. Please confirm during inquiry.

Outdoor materials are selected for exterior use, but extreme weather, fabric care and storage practice still matter.

Outdoor fabric performs better with routine cleaning, ventilation and storage during extreme weather or long unused periods.

Warranty depends on product, material, use environment and current company policy. It should be confirmed before order.

Yes. Layout drawings, mood boards and product references help organize the right package.

Yes. These are core commercial scenes for catalog and scene-page planning.

Send product reference, quantity, destination and use scene through WhatsApp (+8618124809433) or email (info@arielyoutdoor.com).

We participate in major furniture trade shows. Contact us for current exhibition schedule and appointment booking.